Accessibility

An assistive hearing system is available at Sidney Myer Music Bowl. This sound amplification system utilises an FM signal to enhance sound quality via headphones or neck-loops from Front of House staff at Gate 1. Please enquire with our team as you enter, if you wish to use this service.

Aural ratings are designed to give Blind or low vision audience members a better understanding of how they can access an event. 

• Aural Rating 100% – The event is entirely sound-based with no visual component  
• Aural Rating 75% – The event is primarily sound-based, with visuals incidental to the work 
• Aural rating 50% – The event has both sound and visual components, but sight isn’t essential to engage properly with the work 

Auslan (Australian Sign Language) is the recognised language of the Australian Deaf Community. Auslan interpreting is offered for a limited amount of events across the Live at the Bowl season. Auslan users looking to book seats near the interpreter should utilise Ticketek's Accessible Seating booking form, linked below.

Please note, there are currently no Auslan interpreted events included in the 14 December program announcement. We expect to announce some interpreted events in early January, in alignment with the second program announcement.

We use this symbol for events that do not offer standard access services, but do contain inclusive elements which may assist some patrons e.g. where site capacity has been reduced, flashing lights are not in use, or sound is at lower levels.

Please see individual event webpages for further information.

Guests with sensory needs are encouraged to bring items they find comforting with them (e.g. headphones, sensory toys) to these and any other events in the Live at the Bowl season.

Companion Card holders are eligible for a complimentary companion ticket to all Live at the Bowl events.

Companion Card seating must be booked directly with Ticketek via the methods noted below under 'Booking Your Ticket'.

Open captioning will be available at No Friend but the Mountains on Sunday 21 March.

For this event, captions will be displayed on all screens at the Bowl, enabling the audience to read what is being said. We recommend that patrons requiring the service do not book seating at the back of the lawn, where captioning sightlines may be compromised.

Wheelchair accessible seating is available in Tier E of the stalls tiered seating and in the Balcony Boxes. We encourage you to book Tier E seating in the first instance, as the view to the stage is front-on and the position is closer to accessible amenities.

The lawn and terrace decks include a small step due to the site incline, but can be made accessible through the use of a portable ramp available from the onsite team.

We do not recommend the lawn decks to wheelchair users due to sightline issues and reduced access and navigation issues with surrounding pathways.

Phone: 1300 665 915  

This is Ticketek's Accessible Seating booking line, available Monday to Friday 9am - 5pm (AEST)

Submit a request: Fill out an Accessible Seating booking form and a Ticketek representative will get back to you.

NB. Responses will not be immediate but will occur in a timely manner, Monday – Saturday, 9am – 5pm (AEDT).  

Any patrons with access queries are encouraged to use the above contact methods.  

Please note that only digital tickets will be in use at the Bowl.  

Patrons will require a smartphone to access and show their tickets to the event.   

For more information on ticketing for Live at the Bowl, please visit our Venue and Tickets page.

Entry to Sidney Myer Music Bowl is via Linlithgow Avenue (road portion running parallel to St Kilda Rd). 

Download a map of the venue ↓  

Wheelchair Accessible Parking  

There are 4 x 4hr wheelchair accessible parking spaces available on Linlithgow Avenue at the bottom of Gate 1. 

Alternatively, the Arts Centre Melbourne car park is approximately 10 minutes from the entrance to the Sidney Myer Music Bowl and has wheelchair accessible parking available on the bottom level. 

For more information on rates and access see the Parking webpage on the Arts Centre Melbourne website.   

Accessible Public Transport 

The closest train station is Flinders St Station and the closest tram stop is Arts Precinct / St Kilda Rd (from a wheelchair accessible, more level terrain perspective) . 

Tram stops along St Kilda Rd are wheelchair accessible, however not all trams servicing those stops are low floor.  

To find out if the next tram will be a low-floor tram, look for the wheelchair symbol on tramTRACKER®→

Drop Off   

There is no formal drop off area onsite, however there is a small break in parking with curb cut access on Linlithgow Avenue at the bottom of Gate 1, which can be used for a quick drop off if needed.   

A golf buggy will also be on-site in this area if you require assistance getting from the street to the venue entrance. Please see 'Navigating the Site' in the 'At the Venue / During the Event' section below.  

Reminder - masks must be worn on public transport and in rideshare vehicles/taxis, as per State Government directives.

Masks 

You must carry a mask with you at all times. Masks must be worn where physical distancing is not possible. We understand that some people have medical exemptions from wearing marks and will respect this.

First Aid  

First Aid is located near Gate 1, behind the lawn deck area.  

Onsite Assistance  

Our team will be stationed at the site entry on Linlithgow Avenue, the Gate 1 Entry and at various posts inside the venue, including near the Tier E wheelchair accessible stalls tables. Please reach out to staff should you require assistance at any time. Staff can be identified via bright orange ACM-branded hi-vis vests.  

Accessible Toilets  

Accessible toilets are located behind the Tier E Stalls tiered seating and near Gate 1, behind the lawn deck area. 

Food & Beverage Service

Wheelchair users and patrons with limited mobility wishing to order food and drinks are invited to reach out to venue staff at any time, who can liaise with Food & Beverage to provide service to your seat. Our team will be wearing orange hi-vis vests and will be located at Gate 1 when you arrive, as well as other places around the venue.

Patrons are also welcome to pack a picnic and bring their own food and drinks to Live At The Bowl events (excluding alcoholic beverages, large knives and items in glass, hard-sided containers or eskies.)

For more information on the Live At The Bowl food and beverage offer please visit our Eat and Drink page.

Navigating the Site  

As an outdoor site there are challenges to navigation for wheelchair users and patrons with limited mobility, due to the varied and uneven gradient of paths and terrain.   

The path from Linlithgow Ave to Gate 1 is a compact gravel path on an incline that not all guests find easy to navigate.  

The Sidney Myer Music Bowl has a golf buggy available that our team can operate should you require assistance getting from Linlithgow Ave to the venue entrance. The golf buggy seats up to 2 people plus the driver and is not able to be pre-booked. Please seek out our team located on Linlithgow Avenue, around the base of the path that leads to Gate 1, when you arrive, should you need to use this service.  Our team will be wearing orange hi-vis vests.

Once inside the venue, the pathway leading down to the seated stalls area has a gradient at 1:5. (Wheelchair users may require assistance from a friend or carer to navigate the path. Our team can act as a spotter but are unable to manoeuvre wheelchairs directly.) 

No tactile ground surface indicators are installed prior to steps in Stalls seating.